Reiki is a gentle Japanese energy-work practice. It is enjoyed around the world as complementary care that encourages relaxation and a sense of mental and physical balance. Reiki is not medical treatment; it is intended as a gentle addition to self-care and relaxation.

* Sessions are generally available on Saturdays and Sundays, Japan Standard Time (JST).

* Remote Reiki sessions: 10:00 a.m.–8:00 p.m. (last appointment)

* For the latest availability, please check our Instagram Stories and Story Highlights.

* Please note that sessions are currently offered on an irregular schedule.

Booking & Preparation

Please complete your booking through the booking page.

After you make a booking, we will email a payment link and consultation form to your registered email address within 24 hours.

If payment is not received within 48 hours of our email being sent, your booking will be cancelled. Please also return the consultation form within 48 hours.

For online sessions, we will send your Zoom link in advance.
　

On the Day of Your Session

At your appointment time, please join the Zoom link provided in advance.

Wear comfortable clothing and choose a quiet place where you can relax. You are welcome to lie on a bed or sit comfortably on a sofa, and you may turn off your camera during the session if you prefer.

　
Communication During Zoom Sessions

The practitioner speaks Japanese. For online sessions, we use Zoom’s translation feature to support communication during the consultation.

For remote sessions without Zoom, this translation feature is not available. Instead of a consultation, we will begin with a brief greeting and then proceed directly to the session.
　

After Your Session

Some people feel sleepy during or after a session. Please take care if you plan to drive or do strenuous exercise afterward.

For remote sessions without Zoom, please receive the session while relaxed, and not while driving or out and about.

Credit-card payment is accepted at the time of booking.

Yes. Reiki can be received not only in person but also online or remotely from a different location. During the session, please lie down or sit in a comfortable position. It is completely fine if you fall asleep.

• A feeling of warmth in the body

• Sleepiness

• Deep relaxation

• A lighter mood

• A clearer head

Some people do not notice a particular sensation. Experiences vary from person to person.

Each person’s experience is different. Some people notice a sense of lightness or relaxation soon after a session, while others notice subtle changes gradually over the following days.

Please allow the experience to unfold in its own time, in a way that feels natural for you.

No. Reiki does not provide medical care, diagnosis, treatment, or psychotherapy. It is intended as part of everyday self-care and relaxation. If you have physical or mental-health concerns, please consult an appropriate licensed healthcare professional. A practitioner supports your own process of reflection and care; the client remains responsible for their choices and decisions.

In general, Reiki can be received by most people. If you are receiving medical or mental-health treatment, or if you are pregnant, we recommend consulting your physician before booking.

Some people report temporary sleepiness, fatigue, or emotional changes after a session. If this occurs, please rest and take care of yourself. If you experience persistent or severe symptoms, please consult a licensed healthcare professional.

No special preparation is needed.

At the time of your session, please be in a quiet place where you can relax. We recommend putting your phone aside and taking a few slow, comfortable breaths.

Online sessions generally use Zoom. If you are unable to connect through Zoom, we can also offer the session through an Instagram video call. Please note that the translation feature is not available on Instagram, so a consultation cannot be included in that case.

• For refreshment: once or twice per month

• For ongoing mind-body care: weekly to every other week

• During periods of intense stress: as needed

A pace that feels sustainable for you is recommended.

Yes. Your consultation details and personal information will be handled confidentially and will not be shared with third parties except as described in the Privacy Policy or where required by law.

• Payment is required at the time of booking. Your appointment is confirmed once payment has been completed.

• Please contact us at least three days before your appointment to request a change or cancellation.

• Session fees are non-refundable once paid, regardless of the reason. Changes requested at least three days in advance may be accommodated, subject to availability.

• Cancellations made two days before, one day before, or on the day of the appointment incur a cancellation fee equal to 100% of the session fee.

• If you arrive late, your session may need to be shortened in order to respect the next client's appointment time.

• Clients who do not attend without notice may not be eligible to make future bookings.

If we are unable to provide the session for reasons on our side, we will arrange a new date or cancel the booking according to your preference. In the event of cancellation, the full amount paid will be refunded to the credit card used for payment.

Specified Commercial Transactions Act Disclosure

Business name: Manten Reiki
Representative: Ayumi Hirono
Business address: Disclosed promptly upon request.
Telephone number: Disclosed promptly upon request.
Email: hello@mantenreiki.com
Website: mantenreiki.com
Prices: Tax-inclusive prices are displayed on each service page.
Additional costs: Customers are responsible for internet connection and other communication charges.
Payment methods: Credit card (Stripe) or bank transfer.
Payment timing: After you make a booking, we will email a payment link within 24 hours. Please complete payment within 48 hours of our email being sent.
Service timing: The service is provided on the date and time booked after payment is confirmed.
Cancellations and changes: Please see the Cancellation Policy on the service page.
Returns and refunds: Due to the nature of the service, returns and refunds cannot be accepted after the service has been provided. If we are unable to provide the service for reasons on our side, the full amount paid will be refunded.
Technical requirements: For online services, please prepare an internet connection that supports Zoom or an equivalent service.
Disclaimer: This service is intended for relaxation and the maintenance of general well-being. It is not medical care, diagnosis, or treatment. Individual experiences vary, and no specific results are guaranteed.

Terms of Service

These Terms of Service apply to everyone who uses this service. By making a booking or application, you are deemed to have agreed to these terms.

About the service

This service consists of Reiki sessions intended for relaxation and self-care. It is not medical care, diagnosis, treatment, or psychotherapy, and no particular outcome or result is guaranteed.

Use of the service

• Clients under the age of 18 may use the service only with the consent of a parent or legal guardian.

• If you are currently receiving medical or mental-health treatment, please consult your treating professional as appropriate before using the service.

• If you are experiencing physical or psychological symptoms, prioritize consultation with an appropriate healthcare provider.

Bookings and payment

A booking is confirmed once payment has been completed.

Online sessions

For online sessions, clients are responsible for arranging a stable internet connection. If a session is interrupted because of a connection problem, we will coordinate a time to provide the remaining portion of the session.

Prohibited conduct

We may decline service if any of the following occur:

• Defamation, harassment, or disruptive conduct

• Conduct that interferes with the operation of the service

• Conduct contrary to public order or good morals

• Any other conduct we reasonably determine to be inappropriate

Copyright

Copyright in materials, videos, audio, and other content distributed through this service belongs to Manten Reiki. Unauthorized reproduction, republication, distribution, or sale is prohibited.

Changes to these terms

These Terms of Service may be changed without prior notice when necessary.

Disclaimer

This service is provided for relaxation, self-understanding, and self-care. It is not medical care, diagnosis, treatment, psychotherapy, or a substitute for any of these services.

For physical or mental-health symptoms, please consult an appropriate licensed healthcare professional as needed. Experiences and perceived changes during a session vary between individuals; no outcome or result is guaranteed.

Clients remain responsible for actions and decisions made in their own judgment. We are not liable when a service cannot be provided because of circumstances beyond our reasonable control, including natural disasters, communications failures, or system outages. Where possible, we will work with you to arrange an alternative appointment.

Privacy Policy

Manten Reiki (the “Service”) is committed to protecting personal information and has established this Privacy Policy so that clients can use the Service with confidence.

1. Personal information we collect

When you make a booking, apply for a service, or contact us, we may collect the following information:

• Name

• Email address

• Telephone number, when needed

• Inquiry details

• Other information necessary to provide the Service

2. How we use personal information

We use collected personal information for the following purposes:

• Providing the Service

• Processing bookings and payments and confirming identity

• Responding to inquiries

• Sending communications and important notices

• Improving service quality

• Complying with legal obligations

3. Payments

The Service uses Stripe for payment processing. Credit-card information is securely managed by Stripe, and we do not obtain or store card numbers or other payment-card data. For Stripe’s handling of personal information, please review Stripe’s Privacy Policy.

4. Security

We take appropriate security measures to help prevent unauthorized access, loss, leakage, alteration, or other improper handling of collected personal information.

5. Sharing with third parties

Except where required by law, we do not provide personal information to third parties without your consent. We may provide information to service providers to the extent necessary to operate the Service, such as payment processors, booking systems, and email providers.

6. Cookies and similar technologies

We may use cookies and similar technologies to improve usability and understand how the Service is used. If you do not wish to accept cookies, you may disable them in your browser settings.

7. Access, correction, and deletion

If you request disclosure, correction, addition, deletion, suspension of use, or similar action concerning your personal information, we will verify your identity and respond appropriately in accordance with applicable law.

8. Changes to this Privacy Policy

This Privacy Policy may be changed without prior notice because of changes in law or the Service. The revised policy takes effect when posted on this website.

9. Contact

For questions about this Privacy Policy, please contact hello@mantenreiki.com.